FAQ

We specialize in high-end mecha collectibles, including:

• 3rd and 4th party Transformers figures (3A, BadCube, DX9, etc.)
• Limited-edition combiners and rare variants
• Museum-quality mecha from premium brands (Bandai, Blitzway, Azure Sea Studios)
• LED-enhanced display pieces and articulated action figures

Our curated selection focuses on display-worthy masterpieces rather than mass-market toys.

Our 4th party Transformers are high-quality collector’s items produced by independent studios (like DX9 and Black Mamba) that reinterpret classic designs with premium materials and engineering. While not officially licensed by Hasbro/Takara, these pieces are crafted specifically for adult collectors who appreciate intricate detailing and superior articulation.

All available products are listed as “In Stock” on their product pages. For pre-order items, we clearly display estimated arrival dates. Due to the limited-run nature of many collectibles (especially from studios like FansToys and APC Toys), we recommend ordering promptly when items appear in stock.

While you can checkout as a guest, we recommend creating an account to:

• Track your order history and shipment status
• Save your preferred shipping/payment methods
• Receive exclusive collector’s alerts for new arrivals
• Access faster checkout for future purchases

Due to our fast 1-2 business day processing time, order modifications/cancellations must be requested immediately via email to [email protected]. Once your order enters “Processing” status, changes cannot be guaranteed.

While we don’t offer percentage-based bulk discounts, orders over $50 automatically qualify for free Collector’s Shipping via EMS. Many of our clients strategically combine pre-orders to create thematic displays upon delivery while maximizing shipping savings.

We provide two collector-grade shipping options:

1. Standard Express ($12.95 flat rate): DHL/FedEx with 10-15 day delivery, full tracking, and insurance
2. Free Collector’s Shipping (orders >$50): EMS with 15-25 day delivery and basic tracking

Both methods feature our signature double-boxed packaging with protective materials.

Due to regional distribution agreements held by some manufacturers (particularly for Bandai and official Transformers products), we’re contractually limited from shipping to select Asian markets. This ensures fair business practices for local retailers in those regions.

Premium collectibles receive specialized packaging:

• Double-walled corrugated outer box
• Custom foam inserts for delicate parts (e.g., Azure Sea Studios wings)
• Anti-tarnish bags for metal components
• Climate-controlled storage prior to shipment

For oversized combiners (BadCube, DX9), we recommend contacting us first at [email protected] for custom shipping solutions.

We accept all major payment methods to serve our global clientele:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through secure, encrypted channels.

Our premium pricing reflects:

• Limited production runs (often just 500-2000 units worldwide)
• Superior materials (die-cast metal, automotive-grade paint)
• Complex engineering (LED lighting, transformation sequences)
• Collector-grade packaging and authentication
• Climate-controlled storage and handling

We specialize in display-quality pieces rather than playline toys.

Pennsylvania residents are charged applicable state sales tax. International orders may be subject to customs fees depending on your country’s import regulations (not included in our pricing).

We offer a 15-day return window from delivery date for unopened items in original packaging. Due to the collectible nature of our products:

• Opened items may only be returned if defective
• All returns require prior authorization
• Customer pays return shipping (we recommend insured tracking)
• Original shipping fees are non-refundable

Contact [email protected] to initiate returns.

Despite our protective packaging, if damage occurs:

1. Photograph both the packaging and damaged item within 48 hours
2. Do not discard any packaging materials
3. Email evidence to [email protected]

Standard Express shipments include insurance – we’ll coordinate repairs/replacements accordingly. For Free Collector’s Shipping, coverage is limited to manufacturing defects.

Most third-party manufacturers provide 90-day warranties against manufacturing defects. We act as liaison between collectors and studios (like FansToys or APC Toys) for warranty claims. Documentation of defects must be submitted within 14 days of discovery.