Privacy Policy

Last Updated: [Insert Date]

At MECHA REALM STORE (“we,” “us,” or “our”), we recognize that our discerning collectors value both premium mecha collectibles and the protection of their personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit toyheroesstore.com or purchase our exclusive figures and combiners.

1. Information We Collect

To provide our premium service to serious collectors worldwide, we collect:

Personal Information

• Account Details: Name, email address, password (hashed), and collector preferences when you create an account
• Payment Information: Billing address, shipping address, and payment method details (processed securely through PCI-compliant gateways)
• Transaction Records: Purchase history of limited-edition figures, pre-orders, and combiners
• Communications: Correspondence with our collector support team regarding high-value acquisitions

Technical Information

• Device Data: IP address, browser type, and operating system for security purposes
• Usage Data: Pages visited, items viewed, and interaction with our exclusive product listings

2. How We Use Your Information

We employ your data with the same precision as our premium mecha figures are crafted:

• Transaction Processing: To securely complete purchases of high-value collectibles and manage pre-orders
• Collector Experience: To personalize your access to rare variants and studio exclusives
• Security: To protect against fraud in high-ticket transactions and maintain the integrity of limited production runs
• Service Improvements: To enhance how we present our curated selection of 3rd/4th party Transformers and display pieces
• Legal Compliance: To meet tax obligations for Pennsylvania residents and international trade regulations

3. Data Sharing & Disclosure

We treat your collector data with the confidentiality reserved for exclusive releases:

• Payment Processors: Shared only with PCI-DSS compliant partners (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Providers: Necessary delivery information for tracked shipments of fragile display pieces
• Legal Requirements: When mandated by law or to protect our rights regarding high-value collectibles
• Business Transfers: In the event of acquisition, with appropriate confidentiality protections

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve collectors globally (excluding certain Asian and remote regions):

• Data may be transferred to our Philadelphia headquarters (2640 Glen Falls Road) for processing
• We implement Standard Contractual Clauses for EU/UK data transfers
• Collectors are responsible for understanding local import regulations affecting shipment documentation

5. Data Security

We protect your data with security measures worthy of museum-quality pieces:

• 256-bit SSL encryption for all transactions
• Tokenization replacing raw payment data with secure tokens
• Regular security audits of our systems
• Manual fraud screening for unusually large orders

6. Your Rights as a Collector

You maintain control over your data:

• Access: Request details of your collected data
• Correction: Update inaccurate shipping/payment information
• Deletion: Request removal of non-essential data (excluding transaction records required for legal compliance)
• Opt-Out: Unsubscribe from marketing communications while retaining order updates
• Portability: Receive your purchase history in machine-readable format

To exercise these rights, contact our Collector Support team at [email protected].

7. Cookies & Tracking Technologies

We use these technologies with the precision of an articulated action figure:

• Essential Cookies: For secure checkout and account functionality
• Performance Cookies: To optimize how we display our premium inventory
• Preference Cookies: To remember your display preferences for limited editions
• Analytics: To understand collector engagement with new releases

You may manage cookie preferences through your browser settings, though this may affect certain features critical for pre-ordering exclusive items.

8. Policy Updates

We may update this policy as our collection evolves. Significant changes will be communicated to registered collectors via email and through notices when accessing account features.