At MECHA REALM STORE, we understand that discerning collectors demand perfection in their premium mecha collectibles. While we meticulously inspect every figure before shipment, we recognize that occasionally a return or exchange may be necessary. This policy outlines our commitment to maintaining the highest standards for our global collector community.

Key Policy Highlights

  • 15-Day Return Window: From date of delivery
  • Mint Condition Requirement: Items must be unopened with original packaging
  • Special Note on Limited Editions: Certain exclusive items may be final sale (see below)
  • Collector-Focused Process: Dedicated support for high-value returns

Eligibility Criteria

To qualify for return or exchange:

  • Item must be in original, unopened packaging with all seals intact
  • All certificates of authenticity and original accessories must be included
  • Return initiated within 15 days of delivery confirmation
  • Original purchase receipt or order number must be provided

Non-Returnable Items

Due to their exclusive nature, the following cannot be returned:

  • Pre-Order Items: All pre-ordered figures (marked as “Pre-Order” in product title)
  • Studio Exclusives: Items from Azure Sea Studios, BadCube, and other limited-run producers
  • Opened Collectibles: Any item where packaging seals have been broken
  • Customs-Opened Items: Packages inspected by customs that show signs of tampering

Step-by-Step Return Process

1. Initiate Your Return Request

Email our Collector Support team at [email protected] with the following information:

Subject: Return Request – [Your Order Number] Dear MECHA REALM Collector Support, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item Name: [Insert] Reason for Return: [Select: Damaged in Transit/Defective/Incorrect Item Received] [For exchanges only:] Preferred Replacement Item: [Insert Product Name/SKU if known] I confirm that: – The item remains in its original sealed packaging – All certificates and accessories are included – I have reviewed the non-returnable items policy Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

2. Receive Return Authorization

Within 24 business hours, our Philadelphia-based team will:

  • Verify your request against our records
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed repackaging instructions for fragile items

3. Ship Your Return

Using the provided shipping label (cost deducted from refund):

  • Securely repackage using original packaging materials
  • Include the RMA number visibly on the exterior
  • Ship via the carrier specified in your instructions

4. Inspection & Processing

Our quality team will:

  • Inspect returned items within 3 business days of receipt
  • Verify mint condition and completeness
  • Approve or deny the return based on our collector-grade standards

Refund Timeline & Methods

Approved refunds will be processed as follows:

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-7 business days after approval Original payment method
PayPal 3-5 business days after approval Original PayPal account

Note: International refunds may require additional 2-3 days for bank processing. Original shipping costs are non-refundable except for defective items.

Exchange Process for Collectors

For approved exchanges of standard inventory items:

  1. We’ll ship your replacement immediately upon return approval
  2. You’ll receive tracking information via email
  3. Standard shipping charges apply unless the exchange is due to our error

Collector’s Note

We recognize that our premium mecha collectibles are often display centerpieces. Our returns team consists of fellow enthusiasts who handle each item with the care it deserves. For high-value returns ($500+), we may require additional documentation and photographic evidence before authorization to protect all parties involved in these significant collector transactions.

Damaged in Transit? Special Instructions

If your collectible arrives damaged:

  1. Photograph the damaged packaging and item immediately
  2. Do not discard any packaging materials
  3. Email images to [email protected] within 48 hours of delivery
  4. We’ll coordinate with carriers for potential insurance claims

For all other inquiries regarding our Returns & Exchanges policy, please contact our Collector Support team at [email protected] or our Philadelphia headquarters at 2640 Glen Falls Road, Philadelphia, PA 19145, USA.

Last Updated: [Insert Date]