At MECHA REALM STORE, we cater to discerning collectors who demand perfection in their premium mecha collectibles. Our policies are designed with the serious collector in mind, ensuring your prized items arrive in mint condition and providing clear guidelines for returns when necessary.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from our Philadelphia headquarters. During peak seasons or product launches, processing may take slightly longer.

Shipping Methods & Timelines

We offer two shipping options tailored for collector-grade items:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes full tracking and insurance coverage
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note: We do not ship to certain Asian countries and remote regions. Please check our shipping restrictions before ordering.

International Shipping

All international shipments may be subject to customs fees, taxes, or import duties which are the responsibility of the recipient. We declare all items at full value for insurance purposes.

Returns & Exchanges

Collector’s Return Policy

We maintain a strict 15-day return window from the date of delivery. To qualify for return or exchange:

  • Item must be in original, unopened packaging with all seals intact
  • All certificates of authenticity and original accessories must be included
  • Return must be initiated within 15 days of delivery confirmation
  • Original purchase receipt or order number must be provided

Non-Returnable Items

Due to their exclusive nature, the following cannot be returned:

  • Pre-Order Items: All figures marked as “Pre-Order” in product title
  • Studio Exclusives: Items from Azure Sea Studios, BadCube, and other limited-run producers
  • Opened Collectibles: Any item where packaging seals have been broken
  • Customs-Opened Items: Packages inspected by customs that show signs of tampering

Step-by-Step Return Process

1. Initiate Your Return Request

Email our Collector Support team at [email protected] with the following information:

Subject: Return Request – [Your Order Number]

Dear MECHA REALM Collector Support,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Item Name: [Insert]
Reason for Return: [Select: Damaged in Transit/Defective/Incorrect Item Received]
[For exchanges only:] Preferred Replacement Item: [Insert Product Name/SKU if known]

I confirm that:
– The item remains in its original sealed packaging
– All certificates and accessories are included
– I have reviewed the non-returnable items policy

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

2. Receive Return Authorization

Within 24 business hours, our Philadelphia-based team will:

  • Verify your request against our records
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed repackaging instructions for fragile items

3. Ship Your Return

Using the provided shipping label (cost deducted from refund):

  • Securely repackage using original packaging materials
  • Include the RMA number visibly on the exterior
  • Ship via the carrier specified in your instructions

4. Inspection & Processing

Our quality team will:

  • Inspect returned items within 3 business days of receipt
  • Verify mint condition and completeness
  • Approve or deny the return based on our collector-grade standards

Refund Timeline & Methods

Approved refunds will be processed as follows:

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-7 business days after approval Original payment method
PayPal 3-5 business days after approval Original PayPal account

Note: International refunds may require additional 2-3 days for bank processing. Original shipping costs are non-refundable except for defective items.

Exchange Process for Collectors

For approved exchanges of standard inventory items:

  • We’ll ship your replacement immediately upon return approval
  • You’ll receive tracking information via email
  • Standard shipping charges apply unless the exchange is due to our error

Damaged in Transit? Special Instructions

If your collectible arrives damaged:

  • Photograph the damaged packaging and item immediately
  • Do not discard any packaging materials
  • Email images to [email protected] within 48 hours of delivery
  • We’ll coordinate with carriers for potential insurance claims

Collector’s Note

We recognize that our premium mecha collectibles are often display centerpieces. Our returns team consists of fellow enthusiasts who handle each item with the care it deserves. For high-value returns ($500+), we may require additional documentation and photographic evidence before authorization to protect all parties involved in these significant collector transactions.

Contact Information

For all other inquiries regarding our Shipping & Returns policy, please contact:

MECHA REALM STORE Collector Support
Email: [email protected]
Physical Address: 2640 Glen Falls Road, Philadelphia, PA 19145, USA

Last Updated: [Insert Date]