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Welcome to MECHA REALM STORE (operated by toyheroesstore.com), your premier destination for premium mecha collectibles. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Collector Community

MECHA REALM STORE caters to discerning collectors who appreciate high-quality mecha figures and action collectibles. Our products are carefully curated for enthusiasts who demand perfection in their display pieces.

2. User Responsibilities

2.1 Account Integrity

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account activity

2.2 Prohibited Conduct

You may not:

  • Use our site for any illegal purpose
  • Attempt to interfere with site operations
  • Resell our products as “new” without authorization
  • Use automated systems to scrape content or place orders

3. Products & Services

3.1 Product Descriptions

We take great care to accurately describe our collectibles, including:

  • Manufacturer specifications (3A, Bandai, Azure Sea Studios, etc.)
  • Edition details and exclusivity markers
  • Scale and dimensions
  • Included accessories and certificates

Note: Minor variations in paint applications or joint tightness may occur between production runs of collectible figures.

3.2 Pre-Order Items

Pre-order collectibles:

  • Require a non-refundable deposit (typically 20-30% of total)
  • Estimated release dates are provided by manufacturers and subject to change
  • Cannot be canceled after production begins

3.3 Studio Exclusives

Items from limited-run producers (BadCube, Azure Sea Studios, etc.):

  • Are typically non-returnable
  • May have unique numbering or authentication
  • Often cannot be reordered once sold out

4. Ordering & Payment

4.1 Order Process

Collectors may:

  • Place orders through our secure checkout
  • Use supported payment methods: Visa, MasterCard, JCB, PayPal
  • Receive immediate order confirmation via email

4.2 Pricing

All prices are in USD and exclude:

  • Shipping costs (unless free shipping threshold met)
  • Customs duties or import taxes for international orders

4.3 Payment Security

We implement industry-standard encryption but are not responsible for:

  • Fraudulent charges resulting from compromised payment methods
  • Bank-imposed transaction limits or fees

5. Shipping & Delivery

5.1 Processing Time

Orders typically process within 1-2 business days (longer during launches).

5.2 Shipping Options

Method Cost Carrier Delivery Time Features
Standard $12.95 DHL/FedEx 10-15 business days Full tracking, insurance
Free Shipping Free ($50+) EMS 15-25 business days Basic tracking

5.3 Delivery Responsibilities

Once shipped:

  • You must provide accurate delivery information
  • Signature may be required for high-value items
  • Report damaged packages within 48 hours of receipt

Important: We do not ship to certain Asian countries and remote regions. International customers are responsible for all customs fees and import duties.

6. Returns & Exchanges

6.1 Return Policy

Our 15-day return window requires:

  • Original, unopened packaging with intact seals
  • All certificates and accessories included
  • Return initiation within 15 days of delivery

6.2 Non-Returnable Items

Cannot be returned:

  • Pre-order collectibles
  • Studio exclusives
  • Opened items
  • Customs-inspected packages

6.3 Refund Process

Approved returns will be refunded to original payment method within 5-7 business days (longer for international). Original shipping costs are non-refundable.

7. Intellectual Property

All content on our site is protected:

  • Product images and descriptions are copyright of their respective manufacturers
  • Website content and design are © MECHA REALM STORE
  • Unauthorized commercial use of our content is prohibited

Note: Many mecha designs are licensed properties – we sell officially licensed merchandise only.

8. Liability Limitations

8.1 Product Use

Our collectibles are for display purposes. We’re not liable for:

  • Damage from improper handling or modification
  • Natural wear of materials over time

8.2 Website Operations

We strive for continuous availability but are not responsible for:

  • Temporary outages or technical issues
  • Errors in pricing or availability displays

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. Significant changes will be notified via email.

10. Contact Information

For questions about these Terms:

MECHA REALM STORE Collector Support
Email: [email protected]
Physical Address: 2640 Glen Falls Road, Philadelphia, PA 19145, USA

Thank you for being part of the MECHA REALM collector community. We appreciate your trust in us to provide premium collectibles for your display.